What do I need to know about placing an order during the pandemic?
You can find up-to-date delivery times on the product detail page for each item, and in checkout. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools). To check on the status of your order, please visit Your Orders.

Why are some items taking longer to ship?
We are committed to fast and free shipping options all year, including on thousands of items available for Royal Mail delivery. There are certain times where we balance our fulfillment network capacity with our promise to our customers. At peak shopping times like the holidays, delivery timing will vary by item and delivery area.

Is it safe to receive or return orders?
Yes. We have taken precautions to ensure the safety of our employees and customers. You can find more information on BILIDVD’s COVID-19 blog.

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